1 min read
What Are GILA Loans?
If you spend any amount of time looking over GOLDPoint Systems documentation, you’ve probably come across the term GILA Loan once or twice. But what exactly IS a GILA loan?
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1 min read
If you spend any amount of time looking over GOLDPoint Systems documentation, you’ve probably come across the term GILA Loan once or twice. But what exactly IS a GILA loan?
Read More2 min read
In today’s world, where sophisticated computers effortlessly crunch numbers and calculate complex payment structures, it might seem redundant for...
2 min read
On Thursday, January 25th, one of our clients fully converted to G/L Platinum, becoming GOLDPoint Systems’ first client to go live! The conversion...
3 min read
2023 was a big year for GPS and its clients. We continued the march towards our all-Web future, servicing a ton of loans and making our client...
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Once again, it’s been a stellar year here at GOLDPoint Systems. That’s because you, our clients, are doing great business. Let’s look at the numbers,...
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Pay-by-Text is one of our most exciting features, so we were thrilled when one of our clients began offering it to their customers this past year....
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Do you ever find yourself working in CIM GOLD and thinking it feels…sluggish?
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Each monthend, our system runs credit reporting for every institution who reports accounts to the credit repositories (Equifax, TransUnion, Experian,...
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Address hygiene involves “cleaning up” mailing addresses. But did you know you can use CIM GOLD® to take care of address hygiene?
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When was the last time you received something in the mail addressed to someone who no longer lives there? I’ll bet it happened at least once in the...
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Sometimes, I struggle to come up with ideas for these blog posts. Other times, an idea drops into my lap so perfectly and with such obvious urgency...
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As GOLDPoint Systems (GPS) continues its journey towards a fully web-based future for its products, the functionality offered by The Lending Engine...
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If you were at GAIN last week, you may have heard some buzz about our newest Lending Engine application, Document Engine. In case you didn’t make it...
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We are thrilled to announce that GOLDPoint Systems (GPS) has become a regulated loan software vendor in the state of Texas! We all know things are...
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Four years ago, we published a small series of blog posts discussing tips and tricks for navigating DocsOnWeb, our old help documentation website....
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We need to talk. And it’s going to be awkward. Like that hygiene conversation with your tween, where you have to tell them it’s time to start wearing...
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We are excited to announce that another one of our clients has recently started using GOLDAccount Center (GAC) Mobile! This is becoming quite the...
1 min read
In the complex modern lending industry, supplemented as it is with vendors and investors, institutions that service customer loans regularly need to...
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We’ve recently made some changes to our documentation for the GOLDAccount Center APIs. These APIs allow your institution’s website or mobile app to...
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This month we’d like to spotlight one of our most popular third-party integrations:
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GOLDPoint Systems prides itself on being the best in the business, and communication is an important part of maintaining that credibility. After all,...
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Within the past year GOLDPoint Systems has unveiled our most powerful tool yet, the Lending Engine! The Lending Engine is our collection of web-based...
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There’s a new star in our API Library! Find out how the Get Customer By Phone call can increase revenue by saving you time and money. Picture the...
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GOLDPoint Systems has been around since 2005. Over the last 18 years, the needs of our clients and the demands of the industry have pushed us to...
5 min read
With the Federal Reserve continuing to raise interest rates and the instability of the markets right now, many companies are planning for a...
1 min read
GOLDPoint Systems had one of our best years ever in 2022! That’s great news for you, because as our clients grow and succeed, GPS grows and succeeds....
4 min read
In previous posts I’ve written about Agile, Scrum and roles within Scrum. GOLDPoint Systems is in the process of migrating our dev teams over to...
2 min read
2022 was a big year for GPS and its clients. Bigger and bolder steps were made towards our all-Web future. In the meantime, we serviced a ton of...
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It’s that time of year again: Resolution Time. The time of year where we all resolve to be better and meet our goals. The only problem is most of us...
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Have you heard? GOLDPoint Systems offers debit card funding in both GOLDTrack PC and CIM GOLD.
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Earlier this year, we discussed our efforts to make the Help Center even more helpful by infusing it with more task-based, How To-style...
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If you are in the financial industry, you need trust. Your customers must trust that you will keep their information secure. They must trust that you...
3 min read
A scrum master is a key component of an Agile development team. They pretty much run the show. The scrum master is responsible for managing...
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I know this topic seems like a departure from our typical subject material—because it is. I’m writing this because GOLDPoint Systems has begun the...
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Provo, Utah, October 21, 2022 - GOLDPOINT Systems (GPS), a Division of DHI Computing Service, Inc., announced the promotion of Jeremy White as new...
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That’s right, it’s twins!
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Last month we had our annual GAIN conference, and it was amazing! This year proved to be the best yet. Not only did we get to experience the majestic...
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You will be missed. Kinda. Not really.
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Recently one of our clients decided that it was time to Go Mobile! And we definitely agreed with them, so we immediately started to set them up to...
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It's True.
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Credit reporting is becoming more important in everyday life for consumers. Their credit history not only unlocks opportunities for credit, but is...
2 min read
In 1979 Spain started automatically enrolling all their citizens as organ donors. They allowed anyone to actively opt out of the system, but to be an...
2 min read
Now that the Help Center is up and running for GOLDPoint Systems and its clients, the documentation team has been able to focus its long-term efforts...
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Not to brag, but GOLDPoint Systems has underwritten 44 million loan applications over the years. That’s a lot, and even dividing up that number among...
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This week I’d like to introduce one of our newest products: Global Tables! Global Tables allows you to easily upload, create, and access tables....
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If you’ve spent any amount of time looking through our help documentation, you may have noticed that the phrase “institution option” comes up a lot....
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When a person files for bankruptcy, our system is designed to stop all current and future ACH payments that may be set up on the account. This is...
2 min read
You may have heard the term Galaxy, the App Portal, or Galaxy API being thrown around quite a bit for the last few months. You may have asked...
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We are pleased to announce that two of our client institutions have recently begun offering Instant Funding to their customers using our new Debit...
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Whether you have new employees in training or seasoned employees with a lot on their plate, it’s always helpful to have resources that prevent...
1 min read
Web-based APIs are becoming an increasingly popular way to get work done in the modern world. With their ease of use, constant availability, and...
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At GOLDPoint Systems, we are excited to introduce you to one of our newest applications: The Audit Logger. The Audit Logger is a new application...
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Recently my husband convinced me to go and look at cars. Our Ford Escape is on its last legs, so I agreed. His main push was either a new 4-door...
3 min read
At GOLDPoint Systems (GPS), we are constantly improving our products to meet the needs of our clients and an ever-innovating industry. We pride...
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Wow! What a year we just had. GOLDPoint Systems has continued to grow and innovate, and it shows. We are coming off one of our best years yet and...
4 min read
With roughly 26 billion text messages sent every day, a new frontier is opening up. And the brave companies are going to begin taking advantage of...
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December. The year is winding to a close and your institution’s employees are becoming increasingly scarce in the wake of holidays and vacations....
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What if I told you that you could do ONE thing to save thousands or even hundreds of thousands every month? You might think I’m lying or...
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GOLDPoint Systems (GPS) continually strives to find ways to make its services more convenient, versatile, and accessible. Sometimes, this effort...
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A couple years ago, GOLDPoint Systems (GPS) introduced our Vaulting service to our clients. This feature, developed to be compliant with Uniform...
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I know you’ve been excited since reading about Equifax’s Big Move in my last post. And you’ve been wondering when all the changes on our end were...
2 min read
Over the past few years, Equifax has undergone a complete transformation to become the only cloud-native consumer credit reporting agency. With this...
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In a past blog post, we introduced the File Services API and explored its use in adding and organizing files in bulk to accounts or applicants in...
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The GOLDPoint Systems (GPS) documentation team is excited to announce the launch of the Help Center, a new website designed to replace and improve...
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Near the end of June, billionaire Ricardo Salinas Pliego tweeted that his bank was working toward becoming the first Mexican lender to accept...
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The File Services Plus API allows you to add files into File Services Plus. File Services Plus is GOLDPoint Systems’ secure file storage system to...
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Recently J.D. Power released the results of their 2021 U.S. Consumer Lending Satisfaction Study.SM The study revealed that the consumer lending...
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In any industry, attracting new customers can be difficult. For example, did you know that 97% of potential loan applicants fail to complete their...
3 min read
In today’s marketplace, you need to be agile. Your customers’ needs and preferences are constantly changing and you need to be able to adapt along...
3 min read
All fingers and toes crossed, the economy may now be fully on the rebound. Jobless claims have been on the decline, and indicators are looking up,...
5 min read
Your customers put their money in your hands, and often their bank accounts. They also routinely give you sensitive information like their Social...
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It’d be nice if there was a big ol’ pause button our society could have pressed in early 2020, huh? “Well, this virus is looking like a pretty...
1 min read
In the modern era, where payments can be made online and using a smartphone, you may wonder if phone systems are outdated or even needed by your...
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Everyone knows that the key to any great relationship is communication. And the finance world is no exception. To create great relationships with our...
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This feels like a very cliché way to start a blog post lately, but this past year has been rough. There are very few aspects of everyday life that...
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In our fast-paced online world the difference between success and failure can be less than a minute. A mind-blowing YouTube video might never be seen...
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While Black Friday shopping in November of 2020, I stopped into a well-known women undergarment store that shall remain nameless. The helpful teller...
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It was almost one year ago when I wrote the blog post about our system processing afterhours seven days a week…except when it comes to late charges....
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I like to think of a General Ledger system as a mini-bank…or a giant piggy bank with lots of different slots. Did you ever have one of those saving...
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On October 30th, the Consumer Financial Protection Bureau (CFPB) issued the first part of its long-overdue Debt Collection Practices final rule,...
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Did you know that our U.S. military personnel are between 2- and 10-times more likely to have delinquencies or defaults on their credit reports in...
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It seems the only two cheery subjects anyone wants to talk about these days are the U.S. presidential election and Covid-19. Dare this blog post...
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One doesn’t need to work in the finance industry very long to realize how complicated everything is.
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Some things just go together like peas and carrots.
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Reasons to Update Your IVR:
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The Consumer Financial Protection Bureau (CFPB) recently released its final rule on small-dollar lending, where lenders were challenging the...
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Maybe you’ve been one of the lucky individuals who has received a text or email recently, allegedly from your bank, letting you know that some...
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If we’ve learned anything from the recent pandemic, we’ve learned that you can do a lot of things remotely. We can use Zoom to have “face-to-face”...
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Precomputed interest loans are a popular method of lending for borrowers requesting less than a few thousand dollars for a loan term of less than...
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We have an easy-to-use product we’ve implemented into our deposit and loan servicing product, CIM GOLD®. This new product is called GOLD...
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Payoff quotes are an integral part of lending. Most customers need a payoff quote from a previous lender before opening a new loan for another...
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Intended audience: Current clients and testers of GOLDPoint Systems
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Benefits of Facebook Pixel:
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When we say that GOLDPoint Systems strives to provide products to fit your institution’s every need, that commitment includes accommodations for...
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A tutorial on texting seems like a waste of time. We all know how to text, right? But what if you are a collector using GOLDPoint Systems software,...
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Recently my family was visiting my brother and his family, and we ordered a bunch of pizza for all of us. Since I didn’t have any cash on hand, I...
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I remember being in Mr. Harrison’s 6th grade math class when he described interest to us. He said that if we had a 30-year mortgage and took all 30...
18 min read
Loans can be categorized with one payment method. Our system allows seven possible payment method codes. Payment method codes determine how interest...
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When dealing with hundreds or even thousands of loans, it’s impossible to always remember the special considerations each individual account needs....
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GOLDPoint Systems categorizes loans once they’ve been opened into seven different payment methods. The payment method determines how to calculate...
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Many of your borrowers may be needing to defer loan payments due to COVID-19 related employment loss, furloughs, or other unexpected hardships. When...
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After three months trying to wrap our proverbial arms around this COVID-19 pandemic (at a safe distance, of course), most institutions understand by...
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Your institution is likely fielding an increased volume of calls from borrowers out of work or with reduced paychecks asking if there is any way they...
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As the coronavirus has spread across America, many workers have suddenly found themselves working from home. Not only that, but their kids are also...
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If you’re reading this, chances are good that you spend a lot of your workday at the computer. Chances are also pretty good that you prefer to do as...
4 min read
Payments that are returned due to non-sufficient funds are one of the most frustrating issues your institution deals with. Payments need to be...
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When it comes to loan servicing across multiple states, you need a robust system to quickly and accurately manage loans, so you stay within the many...
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Need something to worry about other than the Coronavirus? How about the FICO® credit score changes that go into effect later this year.
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Transactions are the lifeblood of a loan. Without transactions, the loan stagnates and does nothing. Transactions are the means by which funds move...
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Unfortunately, not every borrower at your institution will keep up with their payments. Some of them may even fall behind enough to land themselves...
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Communication with your borrowers is what keeps your business humming along. Whether it’s account updates or payment due date reminders, regular...
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I think we can all agree, not getting paid is the worst. And when you have borrowers who are delinquent on their payments, that's what's happening;...
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We hope by now you are enjoying 7-days-a-week processing. It’s been a year since our company completely revamped our system to process loan servicing...
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We understand that the lending environment is complex and competitive. And to stay ahead of your competition, you need to keep your skills up-to-date...
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Not all fees applied on a loan are the same. In fact, fees can vary widely in how they are applied, how they are paid, and how they affect the loan....
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Most borrowers understand they must meet the minimum payment amount by the payment due date, or their account may incur a late charge. However, what...
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Probably one of the hardest jobs at your institution is that of a collector. Working with the public can be highly stressful, especially with a job...
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CIM GOLDTeller® is GOLDPoint Systems transaction application that allows quick processing of loan payments, deposits, withdrawals, and any other...
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Consumers don’t always rush into opening a loan. Most times, they will do some research and ask around before opening a loan. They will likely view...
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Get the most out of your interactions with your account manager. Before you send that email or call, check these tips to ensure you have all the...
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Every lending institution knows that this is the time of year to ask borrowers if they would like any additional cash for the holidays, or whether...
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By now you’re aware that there are so many benefits to switching your customers from paper to electronic statements. And you know that it will save...
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“Favorite Things” lists are popular this time of year, just ask your kids. But let’s be honest: adults have “favorite things” lists, too. How about...
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Between recency and contractual delinquency, neither is necessarily better or worse for recordkeeping. The method you choose to measure delinquent...
3 min read
This series explains the best practices for uploading images and documents in File Services Plus (FSP). This topic describes how to resize PDF files...
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This series explains the best practices for uploading images and documents in File Services Plus (FSP). This topic describes how to resize PDF files...
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File Services Plus is an easy-to-use tool for uploading and saving all your files and documents connected with loan and deposit accounts. You can...
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Right before things get really busy around your lending institution this upcoming holiday season, GOLDPoint Systems has released CIM GOLD version...
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Loan and delinquency statistics are important matrixes for lending institutions to track. Most managers prefer to have that information updated more...
3 min read
I have a friend who uses a poster board to track all the sporting events, dance recitals, and other extracurricular activities for her four kids...
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The Telephone Consumer Protection Act was enacted in 1991 by the Federal Communications Commission. This act was passed long before cell phones had...
6 min read
Death and taxes, they say, can never be avoided. We can’t help you much with the former, but we can help you with the latter. GOLDPoint Systems wants...
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Depending on the products and services your institution provides, you might occasionally encounter a situation where a customer’s insurance company...
4 min read
Don’t know much about history? Well, you’ve come to the right place. Account history can be as big a subject as U.S. History. Nah, that’s not true....
5 min read
Supporting financial institutions these past two decades has taught us one thing: no two businesses do things the same way. Off the top of my head, I...
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Staring down mountains of data, is your heart rate ticking upward and upward? Are your hands trembling as you reach for your mouse to make sense of...
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Did you know that you could save millions by switching to electronic statements? That’s exactly what one of GOLDPoint Systems’ clients did. Our...
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An LMS, short for Learning Management System, is a platform to deliver eLearning content, educational courses, and training programs to an internet...
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The summer is sadly slipping away from us. If we hurry, we may be able to fit in one last camping trip, one last trip to the lake, or one last...
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How Messenger Benefits Lenders:
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How to create a better borrower experience:
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Lending institutions have a mountain of data at their fingertips. The amount of data can be overwhelming, like climbing Mount Everest. What good is...
3 min read
For those unfamiliar with programming terminology, a bit is an indicator that can be on or off. It’s the 0 or 1 that comprises the first building...
4 min read
Summer is a popular time for weddings. The joining of lives, homes, and bills. It’s that last one that can cause marital discord right from day one.
2 min read
The State of California has passed a comprehensive consumer privacy law known as the California Consumer Privacy Act or CCPA. It has an effective...
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It wasn’t too long ago that financial institutions stored loan documents in large filing cabinets. The amount of filing cabinets likely resembled the...
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Opening a new loan isn’t always an exact science. Savvy customers will likely want to see how different terms, down payments, or interest rates...
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Collateral on a loan is a lender’s asset until the loan is paid off. Therefore, if borrowers are unable or unwilling to obtain adequate insurance on...
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Most people wouldn’t dream of owning a home without insurance, or even their car, because insurance provides protection against loss. And financial...
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Lending institutions have a vested interest in the condition of collateral tied to loans. If the collateral is damaged to the point it isn’t worth...
3 min read
Are you a fan of reading your Venmo feed? The Venmo feed gives you a small peek in how your friends and family spend their money. Venmo’s built-in...
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At the end of 2018, a record 7 million Americans were 90 days or more behind on their auto loan payments. What does this mean for lenders? It means...
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Most of the time, individual payments at your institution can be easily processed using the EZPay screen. However, in certain circumstances,...
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GOLDPoint Systems automatically sends a transmission to the credit repositories each monthend detailing account activity. We can send transmissions...
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GOLDPoint Systems provides a testing environment to each client. This testing environment is a replica of actual loans on your system.
3 min read
Instagram officially has over a billion active users. And if we’ve learned anything over the past couple of years, it’s that the combination of...
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More and more banks and credit unions offer monthly budget planning tools as a free service to their account holders. Could it be that budgets are...
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Thanks to everyone for traveling to GOLDPoint Systems’ annual GAIN User Conference March 13-15 in Provo, Utah. It was great meeting so many of you...
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Good job, America! For the past 8 years, the average credit score for Americans has improved. It’s a great indicator of a good economy.
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One of the critical features of our Loan Servicing software is that you can service any of our products, in any state. And while that means a lot of...
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Did you know that our software supports lending institutions that during the busiest season of the year have been known to write checks for more than...
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Last week we discussed the basics of allowing credit/debit card payments, and how our system can handle any type of card payment transaction your...
4 min read
For my kids’ school lunch program, I have a debit card on file in their online payment portal that debits my card $30 every month. I hadn’t looked at...
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Your institution may have many good business reasons for not allowing borrowers to make payments using debit cards. For one, allowing debit card...
1 min read
Life's not easy. That’s a statement we have all understood when things weren’t going our way. Losing a job, car problems, marital problems,...
1 min read
Tax return season is here, which may be a very busy time for your institution. It’s also a time when many borrowers catch up on debts by making large...
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GOLDPoint Systems has many possible payment transactions. We have so many, that you may not be aware of payment transactions available for use. In...
4 min read
Collectors and employees at your institution use Collection Queues to contact borrowers concerning specific activity (or non-activity) on accounts....
5 min read
What lenders can do with an API: Improve online application Integrate with a credit bureau Instant approval Real-time processing E-Signatures Direct...
4 min read
The Federal Reserve Bank of New York recently reported that a record 7 million Americans are behind on their auto payments, according to Business...
2 min read
Here at GOLDPoint, we take data security seriously. We understand that in this digital age, online security is at the forefront of everyone's mind....
2 min read
I remember the first time I bought my first car. My dad was a car dealer, and he helped me find financing through Ford Motor Credit. They even sent...
3 min read
Financial companies like yours have been so successful over the past 15 years (we know—we’ve tracked the phenomenal growth of our companies) that...
3 min read
In the finance industry, being able to collect on accounts and keep delinquency down is crucial to maintaining a good line of credit with your...
2 min read
Last year I refinanced the mortgage on my home. When I initially bought my home as a first-time home buyer in 2004, my eyes grew tired and heavy from...
3 min read
Mail Merge letters are an important part of collection efforts. If an employee can't reach a borrower through calling or texting efforts, they can...
3 min read
The EZPay screen in CIM GOLD offers users several options when setting up recurring payments. Perhaps your customers want to pull their recurring...
3 min read
No two lenders are the same; this is something we have learned after processing billions of dollars in lending transactions and helping lenders...
3 min read
GOLDPoint Systems is making major enhancements to File Services Plus in order to comply with government regulations laid out in the Uniform...
3 min read
Today’s empowered borrowers have clear expectations about what they want in a lender. They are increasingly accustomed to a personalized digital...
2 min read
According to the Federal Reserve’s recent consumer credit report, US consumer debt rose in October by the most in 2018, indicating that Americans are...
2 min read
Tracking Collection Efforts Nudging borrowers to make payments is a necessary part of the lending process. Sometimes a soft reminder works best....
2 min read
There are plenty of issues you expect after opening a business or getting promoted to manager. Unfortunately, few of us foresee or prepare for...
4 min read
Whether you are considering making a change in financial software or you are anticipating an acquisition, one of the primary considerations in a...
1 min read
Lawrenceville, GA September 10th, 2018 -- Lendmark Financial Services, today announced the signing of a five-year agreement with GOLDPoint Systems...
2 min read
There’s no doubt this Government Shutdown will likely have negative consequences on some of your customers. Missing a few paychecks would be hard on...
1 min read
The Internet has transformed our brains into being virtual Mario Andretti’s. With all our tech gadgets, we want it faster, faster, faster. Remember...
1 min read
We have created a new Check Printing function in the Loans system in CIM GOLD version 7.9.3. This new Check Printing feature allows institutions to...
2 min read
Setting up automatic ACH recurring payments is an excellent way for both borrowers and institutions to ensure payments are made on a timely basis....
3 min read
GOLDPoint Systems is pleased to announce that we are in the final preparation stages of our new 7-day-a-week processing. Seven-days a week, 365 days...
2 min read
I’ll wager a safe bet that you haven’t thought about the Over/Under Report lately, have you? Well, with the new recurring payment options available...
4 min read
As familiar as we are with Social Media you would think it would be easier to understand how to run successful ad campaigns on Facebook, Twitter, or...
2 min read
GOLDPoint Systems is committed to helping our clients understand and maximize the potential of our software to grow their business.
6 min read
Why Lenders Should Use Instagram: Increases your Interactions with borrowers Instagram Ads Helps you target Millennial's Drives brand awareness...
2 min read
We live in a fast-paced world filled with convenience and options. If you don't offer what people want, they will quickly leave and find it...
2 min read
Solutions by Text is a division of a 23-year-old full-time consulting firm. Created with the intent to help streamline client communication and...