“AI” is a buzzword that you can’t really escape these days. All the big tech companies are racing to determine a place for AI in their products while their employees race to determine a place for it...

Charles Burnett has been a technical writer at GOLDPoint Systems since 2014. Charles spearheaded the creation of the Help Center and specializes in managing it as well as documentation for CIM GOLD (our loan servicing software). When he’s not working, Charles is going on adventures with his wife and two children.