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Charles Burnett

Charles Burnett has been a technical writer at GOLDPoint Systems since 2014. Charles spearheaded the creation of the Help Center and specializes in managing it as well as documentation for CIM GOLD (our loan servicing software). When he’s not working, Charles is going on adventures with his wife and two children.

1 min read

A Brief Guide to Action Codes

When dealing with hundreds or even thousands of loans, it’s impossible to always remember the special considerations each individual account needs. Luckily, GOLDPoint Systems’ loan servicing software provides a solution: Action Codes.

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CIM Gold speed keys

1 min read

Give Your Tired Fingers the Gift of Speed Keys

If you’re reading this, chances are good that you spend a lot of your workday at the computer. Chances are also pretty good that you prefer to do as...

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Assist collectors with optimized collection queues

2 min read

3 Ways Collection Queues Benefit Lenders

Unfortunately, not every borrower at your institution will keep up with their payments. Some of them may even fall behind enough to land themselves...

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3 min read

Three Reasons to Check Loan Statistics Every Day

Loan and delinquency statistics are important matrixes for lending institutions to track. Most managers prefer to have that information updated more...

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1 min read

How to Process Insurance Payments in CIM GOLD

Depending on the products and services your institution provides, you might occasionally encounter a situation where a customer’s insurance company...

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2 min read

Calculating Amortization Schedules in CIM GOLD

Opening a new loan isn’t always an exact science. Savvy customers will likely want to see how different terms, down payments, or interest rates...

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1 min read

Using the Mass Loan Payments Screen to Process Multiple Payments

Most of the time, individual payments at your institution can be easily processed using the EZPay screen. However, in certain circumstances,...

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