Collections encompass more than just a list of loans to collect. It involves leveraging all available system tools to best meet your customers' needs and help them stay current. By utilizing our suite of applications, including our integrated digital notifications, electronic payments and customer-facing portals, GOLDPoint Systems equips your customers with the tools they need to make payments quickly and easily. Because the collection system is directly integrated with the loan management system, users have access to the necessary loan information to promptly address customer needs.
Loan Collections: More Than Just a List
Collection Queues as Unique as You
We understand that each institution has a unique approach to managing its collection process. Our customizable collection system allows you to tailor your queues to meet your specific needs. Whether handling first payment defaults, contractual delinquencies, bankruptcies or charged-off accounts, our system offers the flexibility required to effectively manage your collections. Whether your collections are centralized at your home office or localized at a branch, the system offers the dynamic flexibility needed to assign accounts to the right collector. Empower your team with the tools they need to excel.
Loan Collections: Eye in the Sky
Institutions seek to regularly monitor and manage their employees' collection performance and progress. With the GOLDPoint Systems collection module, managers can access real-time updates on the accounts worked by their employees throughout the day, as well as track promises made, kept and broken by customers. In the unforeseen event that an employee is unable to work, managers can easily reassign accounts to other collectors.
