The quality of your company’s communication with its customers is a profoundly tangible factor in their satisfaction. Good communication is essential for lending institutions trying to stay ahead in this hyper-competitive industry. As part of our commitment to making sure every aspect of your company’s loan servicing suite is top tier, GOLDPoint® Systems (GPS) is proud to spotlight one of its trusted third-party integration partners: Broadridge Customer Communications.
Who is Broadridge?
Broadridge Customer Communications helps organizations simplify communications operations and make important information clearer and easier to act on. Combining communications strategy, technology and delivery expertise, Broadridge delivers more than 8 billion communications annually across print and digital channels, with more than 250 client deployments on the Broadridge Communications Cloud. For lenders, its capabilities support the creation, management and delivery of loan statements and other critical borrower correspondence, connecting operational efficiency with a more consistent borrower experience.
Broadridge helps lenders:
- Coordinate omni-channel delivery across every channel to support borrower preferences and a consistent communications experience.
- Make important information clearer with communications that helps borrowers understand their loans and required next steps.
- Personalize content based on borrower attributes, segmentation, and preferences to support engagement and digital adoption.
Broadridge Services
The Broadridge Communications Cloud brings together capabilities to create, manage and deliver loan statements and other important borrower correspondence across print and digital channels. Through the GPS integration, lenders can connect print and mail services with composition, archival, email and SMS notifications and document presentment—supporting a more coordinated communications workflow.
Broadridge’s composition and content management capabilities help lenders customize communications based on borrower segmentation, attributes and preferences. Messaging, graphics and branding can be tailored to support clear, relevant communications, across documents and channels. Content and marketing updates can be managed without reliance on IT, avoiding change management delays and expense.
Together, these capabilities help lenders simplify communications operations and deliver a more consistent borrower experience. Broadridge supports digital adoption while helping lenders optimize print and mail for borrowers who continue to need or prefer paper communications.
To see its production capabilities in action, explore the virtual facility tour on Broadridge’s Optimize Print While Moving to Digital webpage.
GPS, Broadridge and You
Broadridge remains a leading infrastructure provider, distinguished by its deep industry expertise, extensive market connectivity and commitment to innovation. GPS is proud to integrate with Broadridge, further strengthening our ecosystem of more than 350 third-party integrations. With capabilities that support the generation and delivery of loan statements, adverse action and turndown letters and other customized customer communications, Broadridge is a valuable strategic partner that enhances our ability to deliver efficient, compliant and customer-focused solutions to our clients.
Contact us to schedule a demo if your institution is ready for GPS and Broadridge to take your system to the next level.
