Recently J.D. Power released the results of their 2021 U.S. Consumer Lending Satisfaction Study.SM The study revealed that the consumer lending industry was severely impacted by the COVID-19 pandemic...
Posts by Ashley Jensen:
In today’s marketplace, you need to be agile. Your customers’ needs and preferences are constantly changing and you need to be able to adapt along with them. This is where using GOLDPoint Systems'...
Your customers put their money in your hands, and often their bank accounts. They also routinely give you sensitive information like their Social Security number and driver’s license. All of this...
Everyone knows that the key to any great relationship is communication. And the finance world is no exception. To create great relationships with our customers, we need to be great at communicating....
In our fast-paced online world the difference between success and failure can be less than a minute. A mind-blowing YouTube video might never be seen if it takes more than a minute to load. An Amazon...
On October 30th, the Consumer Financial Protection Bureau (CFPB) issued the first part of its long-overdue Debt Collection Practices final rule, which clarifies unfair practices by debt collectors...
Reasons to Update Your IVR:
If we’ve learned anything from the recent pandemic, we’ve learned that you can do a lot of things remotely. We can use Zoom to have “face-to-face” meetings. Our kids can do lessons online. We can use...
Benefits of Facebook Pixel:
Recently my family was visiting my brother and his family, and we ordered a bunch of pizza for all of us. Since I didn’t have any cash on hand, I offered to Venmo him some cash and was stunned when...
As the coronavirus has spread across America, many workers have suddenly found themselves working from home. Not only that, but their kids are also schooling from home. This situation has only added...
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I think we can all agree, not getting paid is the worst. And when you have borrowers who are delinquent on their payments, that's what's happening; you're not getting paid. So, what can you do about...