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2 min read

You're Invited to the DocsOnWeb Retirement Party!

You're Invited to the DocsOnWeb Retirement Party!

DoWYou will be missed. Kinda. Not really.

Okay, that title is a little misleading for a couple reasons: first, there is no actual event associated with us shutting down DocsOnWeb, so I apologize if I got you all excited only to let you down; second, retiring DocsOnWeb has really been more of an ongoing process than a singular event… a process that was put in motion a little over a year ago:

  • In the August 2021 Web Release, we unveiled the Help Center as GOLDPoint Systems’ new and improved website for help documentation. DocsOnWeb was officially on notice that its days were numbered.

HC

This town ain’t big enough for the two of us.

  • Shortly afterward, the GOLDPoint Secure Site was updated with a menu link to the Help Center and a newsfeed post explaining that the Help Center would soon replace DocsOnWeb. The main banner across the top of DocsOnWeb screens was updated with a note explaining that the site was no longer up to date. Topic links in GOLDPoint’s Update and What’s New releases now led to the Help Center instead. This is the point where we stopped updating DocsOnWeb documentation entirely.
  • In September 2021, at GOLDPoint’s annual client conference (GAIN), a particularly handsome and well-spoken documentation employee took everyone in attendance for a magical tour of the Help Center and explained its features. He reiterated that DocsOnWeb would soon be phased out and the people cheered.
  • In May 2022, the Help Center took over functionality of F1 Help in CIM GOLD (our loan servicing software). This further solidified the Help Center’s role as the singular source for all GOLDPoint help documentation.
  • In September 2022, the Help Center was bolstered by a large influx of recently updated tutorial videos migrated over from GOLDPoint University. Just like DocsOnWeb, the University is closing its stand-alone site and joining the Help Center family. This will make the GOLDPoint Secure Site feel a tad lonely, but that’s okay, because…
  • In the very near future (target is January 2023), DocsOnWeb will be taken off the Web entirely.

If you are a GOLDPoint Systems client who hasn’t made the jump over to the Help Center yet, there’s no better time than now! We’re not just saying it, you won’t have a choice in a couple months.

The Help Center can be accessed at helpcenter.goldpointsystems.com* and is an improvement over DocsOnWeb in virtually every aspect of the user experience. Come see the wonders DocsOnWeb cannot provide, including:

  • A greatly improved search function with intuitive filters for narrowing searches to specific topics. Searching for a particular mnemonic? Type it in and use the Mnemonic Dictionary filter. Looking for information about a certain Work Order? Enter the number and use the Updates filter. Want to look up step-by-step instructions for completing a task without unneeded results cluttering up your screen? The How To filter is your friend.
  • A Product Catalog detailing and linking every program, application, and service GOLDPoint Systems provides, all on one page (or in one PDF, if you prefer).
  • A robust library of tutorial videos, particularly thanks to the Help Center’s recent merging with GOLDPoint University.
  • Calming blue and white color schemes as well as soft geometric edges that make your browsing experience far less stressful.

See the videos below for a basic introduction to the navigation and use of the Help Center. As always, your GPS account manager can be reached if you have further questions. Familiarize yourself with this fantastic tool, and we promise that you’ll be wondering why you waited so long!

*Note: At present, the Help Center is only accessible on devices that are connected to GPS servers via VPN. The Help Center will soon be programmed with credential security so that it can be accessed on other devices, but in the meantime, you will only be able to visit the site on the same device you use to work with GPS programs. If you are having issues accessing the site, contact your GPS account manager to troubleshoot the problem

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